Cancellations and refunds

Last updated: 1 November 2026

This is a translation of the Hebrew version, which prevails if the two differ.

This page sums up the Hug4You cancellation and refund policy. The full wording is in sections 9 and 10 of the Terms of use.

Cancelling a purchase

• Every greeting is made especially for you, so it cannot be cancelled once making has started, in accordance with the Israeli Consumer Protection Law.
• The 5-greeting pack can be cancelled within 14 days of purchase, for the greetings not yet used, with no cancellation fee. We refund ₪13.80 for each unused greeting.
• How to cancel: through the "Cancel a purchase" form at the bottom of every page, or by email at operations@hug4you.com. Include the email you paid with and the purchase you want to cancel.
• The money is returned to your payment method within 14 days of receiving the cancellation notice.

When something doesn't come out well

• A video we couldn't make: you don't pay for it. We try once more when possible, and if we still can't, we refund the full amount, or the greeting goes back into your pack.
• A refused photo: you can choose to make the greeting without the photo, at no extra cost, or get your money back. If you don't choose within 24 hours, the money is refunded automatically.
• "Didn't come out well?": when you used a photo of a person, you can ask for one free remake. The new video replaces the old one. If it still isn't good, you get a full refund.
• After a refund: the greeting's link and download stop working.

Nothing on this page limits your rights under the law.